Legal & Policies
Effective 2026-08-01. Updates posted here.
If you have a complaint about a drainage contractor we referred to you, or about our referral service itself, please email contact@shreveportdrainage.com with the details.
We investigate: unresolved quality issues with the contractor's work, billing disputes, communication failures, missed appointments, and any complaint about the referral coordination.
We acknowledge complaints within 3 business days and provide an initial response within 10 business days. Complex issues involving contractor investigation may take longer.
If the complaint cannot be resolved directly with the contractor, we escalate on your behalf. Contractors know that referral relationship depends on customer satisfaction.
For contractor licensing complaints, the Louisiana State Licensing Board for Contractors (LSLBC) accepts complaints at lslbc.louisiana.gov. For consumer complaints generally, the Louisiana Attorney General's Consumer Protection Section is available at ag.state.la.us.
