Common Questions
How the referral service works, what to expect from a callback, licensing, cost, and timing across Northwest Louisiana.
You submit a callback request. A local coordinator reads it the same business day, calls you back to confirm scope, and pairs you with the closest licensed drainage contractor whose crew has availability. The contractor does the site walkover and provides the written quote. Shreveport Drainage does not perform the work directly.
Independent, licensed drainage contractors who serve the Shreveport metro. They hold their own licenses, insurance, and equipment. We vet contractors for licensing, insurance, and use of code-compliant materials before adding them to the referral network.
No. Our compensation comes from the contractors we refer to. The quote you receive is the same quote you'd get from the contractor directly — no upcharge for using the coordination.
Same business day — usually within a couple of hours during business hours. Outside business hours the request lands in the inbox and is picked up first thing the next business day.
The full Shreveport/Bossier metro: Shreveport, Bossier City, Haughton, Benton, Blanchard, Greenwood, Stonewall, Keithville, and rural addresses across Caddo and Bossier Parish (plus edges of DeSoto Parish south of Shreveport).
Yes. Commercial drainage involves LDEQ stormwater compliance, City of Shreveport engineering review, and stamped design for larger sites. The network includes both licensed civil engineers and installers experienced with these requirements. See commercial drainage.
Yes. Louisiana requires contractor licensing for work above certain project value thresholds. All referred contractors carry general liability insurance and, where applicable, state contractor licenses. Verification available on request.
Payment plans may be available on qualifying installs through the assigned licensed contractor. Terms are subject to credit approval; specifics discussed at quote time. See our financing disclosure.
A downspout burial and light regrade: one day. A residential French drain: 1-2 days. A foundation curtain drain plus sump: 3-5 days. Whole-yard drainage plans: 5-10 working days. Commercial: quoted per site.
Most single-family residential drainage work discharging on the owner's own property does not require permits. Tying into City of Shreveport storm sewers, or commercial work over LDEQ thresholds, does. Your contractor advises on your specific project.
The licensed contractor stands behind their work under Louisiana consumer protection law. If something is off, contact us and we escalate on your behalf — the contractor knows the referral relationship is on the line.
No. We're a coordinated referral network, not a 24-hour dispatch service. Response times are same business day, not one-hour dispatch. If your problem is a true urgent situation — active flooding, sewage backup — call a plumber first, drainage second.
A local coordinator can walk you through it on the callback.
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